Frequently Asked Questions (FAQs)
Can we speak to you in person?
Absolutely. houp.com would be very happy to send a representative to see you to discuss your potential requirements. Simply complete our contact form or call us to arrange a visit.
What are your lead times?
Our lead times are 3 weeks as standard but if you have a more urgent requirement, please contact us on 0114 4701065
Can you help us to fill the pouches with our product?
Whilst we don't supply filling machines, we'd be happy to point you in the direction of someone who can help.
How do you seal the pouches once they’re filled?
The pouches can be sealed using a heat sealing machine. Please contact us so that we can recommend a supplier to suit your requirements.
Can you offer paper pouches?
We are currently in the development stages of introducing a paper faced option. Please contact us for further details.
What are your payment terms?
We ask our new clients to pay on a Pro Forma invoice basis.
Do you offer spouts or vents on your pouches?
Unfortunately, one-way valves and spouts aren't currently available however we do plan to introduce them to the range in the near future. Please contact us for further details.
Are the pouches suitable for liquids?
Yes our pouches are suitable for liquids, please contact us for further details.
Are your pouches microwave friendly?
The current range of pouches we’re offering are not suitable for retort/microwave, however we are looking to introduce these at some point. Please contact us for further details.
Can you offer a clear window with a metallic face?
Unfortunately we can't, if you require a clear window we can only offer this on non-metallic materials.
Can you supply pouches in a bespoke size to suit my needs?
The range we currently offer is a fixed size range but these are optimised sizes that should suit most needs.
What is the shelf life of your pouches?
Our pouches have a shelf life of 12 months from date of manufacture.